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Letter apologizing for delayed order

How to write apology letter against complaint received for delay in order

[Date]
[Recipient Name]
[Title]
[Company Name]
[Street Address]
[City, ST ZIP Code]

Dear [Recipient Name]:

Thank you for notifying us that you have not received the goods that you ordered on [date]. We regret that this has occurred and have identified the reason for the delay.
[Explanation]
We expect to ship your order on [date], and you should receive it by [date]. For future reference, your order number is [order number].
We appreciate your business and apologize for any inconvenience that this delay may have caused. You are a valued customer, and we are committed to providing you with the best service possible. If I may assist you, please contact me at [phone number].

Sincerely,
User

[Title]

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