Description
Use this letter template to notify your credit card company of a disputed charge. Detail the reason for the dispute, the contacts you've made with the merchant involved, and enclose copies of receipts and other supporting documentation.
[Your Name]
[Street Address]
[Date]
[Recipient Name]
[Title]
[Company Name]
[Street Address]
RE: [Account Number]
Dear [Recipient Name] :
I am disputing a credit charge from [Merchant Name] in the amount of $[amount] , which is included on my statement dated [click to select a date] .
On [click to select a date] , I ordered [product] from the web site, [website URL] . I received an email the same day that confirmed my order in the amount above. I was also told that I would receive the merchandise within two to four weeks. However, I never received the merchandise. On [click to select a date] , I contacted [Merchant Name] via email and phone, and was told that my merchandise was on backorder and expected to arrive on [click to select a date] . Again, I did not receive the merchandise.
On [click to select a date] , I contacted [Merchant Name] via email and phone to request that my order be cancelled and my money refunded. [Merchant Name] would not agree to refund my money, insisting that the merchandise was on the way. On [click to select a date] , I again requested that my order be cancelled and my money refunded, but I did not receive a response from the company. I have not yet received my order.
I have enclosed a copy of the bill with the disputed charge highlighted, and copies of my email correspondence with [Merchant Name] . Please investigate this dispute and provide me with a written statement of the outcome.
Thank you for your time and attention to this matter.
Sincerely,
[Your Name]
[Title]
Enclosures
